Terms of Service

Client-initiated cancellations made after an order has been placed is subject to a 15% restocking fee.  Once a proof is approved in writing, the order is moved immediately into production and cannot be cancelled.  Orders for blanks may be cancelled any time prior to shipment.

Highland Rim Engraving, LLC reserves the right to refuse service to anyone for any reason at any time. We expect our client-partners to be respectful of studio policies and processes. 

We are happy to work with you to create a luxury, bespoke gift for your special occasion, but we do not work for you. Any form of harassment, threats, or attempts at intimidation will be met with immediate order/project cancellation, a permanent ban from our business, and denial of future services.  

Due to photography lighting, various printing methods, computer monitor variations the color of the items may appear different than the actual item. 

Complaints and disputes must be made within 30 days of receipt of shipment, unless an individual package carrier, or freight carrier is involved. We reserve the right to inspect any items from the production run before processing complaints or disputes. At no time will credit or credits  exceed the invoice amount of a given order.

Highland Rim Engraving, LLC may produce and hold orders for shipping at a later date. The entire order will be produced and invoiced on receipt of the purchase order and approval of the proof. The customer-owned merchandise will be held in our facility until release has been requested.  The full order must be released within 6 months. All customer property stored at Highland Rim Engraving, LLC's facilities are stored at customer’s risk. Highland Rim Engraving is not liable for loss or damage thereto.

Please allow us as much time as possible to complete your order. We do our best to ship your order in 2-5 business days after your proof has been approved.  If you need an item sooner than is published on the items detailed page, please contact us using the contact form on our website. In most cases, we can accommodate reasonable requests for rush service, or recommend a product that can be produced in the time allowed.

If your work is required in less time a rush charge may apply during busy times. The charge is relative to the increased cost incurred with respect to retooling, overtime, etc. 

The services provided by Highland Rim Engraving, LLC may impact certain warranties provided by the manufacturers and/or retailers of the subject product(s). Customer shall refer directly to the warranty provided by any such manufacturer or retailer. Highland Rim Engraving, LLC shall in no way be liable if a manufacturing, retailer, or other warranty is limited or voided as a result of the services provided by Highland Rim Engraving, LLC. 

A virtual proof will be emailed within 24 business hours of receiving the order. Proof approval must be emailed to Highland Rim Engraving before the order will proceed to production. Note: A virtual proof is intended as an approximate representation of the final product. Colors may vary. Placement and size of the imprint is approximate and is intended to help visualize your order. If you need a precise representation of your order, please order a product sample. On orders of 500 pieces or more a product sample is required.

Order confirmations are sent via email. It will be sent once the complete order has been received with the artwork and any instructions. The ship date will be established once the order is completely verified and the proof is approved.  We reserve the right to correct any obvious clerical errors. 

There is no refund even if the engraving is due to an error on our part. We will correct any errors or re-engrave the correction on a new or similar item. Any spelling errors on the customer’s part are responsibility of the customer. We do not spell check text provided by our customer because there are valid reasons to miss-spell certain words.

When you receive your order, please check it thoroughly. Damage or discrepancies must be reported within 10 business days of receipt of goods. Claims made after this time will not be reviewed. Correctly engraved customized items and special order items are not returnable. In most cases, blank items may be returned in the original packaging. Shipping charges are not subject for refund. Blank merchandise returns are subject to a 15% restocking fee in addition to the applicable return freight costs. Incomplete or partial returns will not be accepted.

All returns require a Return Materials Authorization Number (RMA). Refunds are subject to review upon receipt of the return. Return claims must be made within 10 business days of the receipt of purchased goods. RMA claims may be subject to expiration, which may result in returns not being accepted. Any additional fees assessed to the order at the time of purchase (such as less than minimum fees) are not subject for refund. Unauthorized returns are not accepted

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on the Delivery Information tab of the product. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All products are shipped by individual package carriers or freight carriers depending on weight and destination of the shipment. 

Highland Rim Engraving, LLC will not be held responsible for any shipping delays, damages, or loss caused by the individual package carrier or freight carrier. If there are any issues with the order once it is delivered make a note with the courier BEFORE accepting delivery and/or signing for delivery.

1. Company Property:  Unless otherwise designated, the Highland Rim Engraving, LLC's website and marketing materials generally, as well as its images, illustrations, graphic materials, written materials, and images are Highland Rim Engraving, LLC's intellectual property and are protected by copyright. Any other marks, names, or logos appearing on the Company’s website or marketing materials are the protected intellectual property of the owners of those marks, names, and logos. Any violation of these intellectual property rights including, without limitation, unauthorized replication, reproduction, or distribution of said material, is strictly prohibited. 
2. Designed Artwork:   The ownership and intellectual property rights of all designed artwork created by Highland Rim Engraving, LLC shall remain with the Highland Rim Engraving, LLC, unless otherwise explicitly transferred to the client through a written agreement.  Unauthorized use, reproduction, or distribution of the artwork is strictly prohibited and may result in legal action.

All logos, emblems, copy, or similar material supplied by any source other than Highland Rim Engraving, LLC to produce an order, it is agreed and understood that Highland Rim Engraving, LLC shall be acting as the agent of the customer on the use of such material. The customer, as principal, shall be responsible to comply with all laws regarding copyright, trademark, patent, right of privacy, licensing, or similar right of protection, and shall indemnify and save harmless Highland Rim Engraving, LLC its agent, for any suits, claims, or actions of any nature for damages, expenses, or costs which may arise by reason of Highland Rim Engraving, LLC using said material in accordance with the customers direction, all of which shall be considered within the scope of the aforementioned agency relationship. 

Trademarks and logos shown by Highland Rim Engraving, LLC are merely depicted to represent the products and/or ability to decorate them, but were never meant to imply the decorations were created by this company or that the products with any specific decorations are available to any purchaser without the consent of the owners of the trademarked or copyrighted art or copy.

Trademarks and logos shown do not imply endorsement of our products by their owners. Highland Rim Engraving, LLC reserves the right to use all supplied artwork in our displays and advertising unless we are notified in writing at the time the order is placed.

By ordering from Highland Rim Engraving, LLC, you agree to these terms and condition. If you have any questions or concerns regarding these policies, please feel free to contact us.

For a complete, current list of restricted logos, visit: www.asicentral.com/unauthorized-logos